Frequently Asked Questions (FAQs)

I'm concerned about someone or myself. Where can I go for help?

​Crisis lines in BC are answered by trained crisis line workers who provide short-term emotional support, crisis intervention and suicide assessment along with information about available community resources. You can find your local crisis line number at Map/Crisis Lines. In addition to your local crisis line, 1800SUICIDE (1-800-784-2433) and 310Mental Health Support (310-6789) are available 24 hours a day,
7 days a week, 365 days a year.

Is your service confidential?

The services provided by 1800SUICIDE and 310Mental Health Support are confidential. This means what you tell the crisis line worker will only be shared when there is concern that you intend to harm yourself and/or someone else or as required by legislation when child abuse or neglect is suspected. In these instances, the crisis line worker will help you develop a safety plan which may include reporting pertinent information to appropriate agencies to ensure that people are safe.

Do you use Caller ID?

Every effort is made to connect people with services and supports necessary to secure their own or another person’s safety. If someone is unable or unwilling to ensure their own or someone else's safety, 1800SUICIDE and 310Mental Health Support will use call display in accordance with PIPA (Personal Information Protection Act).

How do I find out about becoming a volunteer?

CLABC member crisis lines rely upon engaged volunteers to provide their critical services and welcome enquires from those interested in volunteering. If you’d like to learn more about how you can make a difference, please contact the service in your area as listed at Members' Admin Contact to contact your local crisis line and find out how your experience, compassion and skills can make a difference.

Crisis Line Association of British Columbia

Crisis Lines provide

empowering support

one call at a time


crisis line
of bc



310Mental Health Support
(no need to dial area code)

Crisis Line Association of BC can be reached c/o Vancouver Island Crisis Society.

​ADDRESS: PO Box 1118, Nanaimo, BC V9R 6E7      PHONE: 250-753-2495